XOXO Matches

LET'S START WITH THE WICK Before each burn, trim the wick to ¼ of an inch using a wick trimmer for a safe, even burn, and increased candle life. Before each burn remove debris and buildup to avoid excess smoke. Keep the wick centered in the container.

BURN, BABY, BURN When you burn, allow the candle wax to melt to the edges of the glass every time to prevent tunneling. This is especially important during your first burn!

SAFETY FIRST Never leave a lit candle unattended, and don’t burn your candle for more than 3-4 hours at a time. Protect the surface below your candle from heat by placing your candle on a coaster.

STOP, LOOK, AND LISTEN Do not burn your candle if there is less than ½ inch of wax remaining in the glass. Burning a candle without enough wax can overheat the jar.

SHIPPING Orders normally ship within 1-2 business days. Once your package is picked up by our carrier, transit times typically range between 1-5 business days, depending on delivery destination. You will receive a confirmation email when your label is created.

RETURN POLICY All returns must be processed within 30 days of receiving the order. If you are not 100% satisfied with your Jackson Vaughn order, please contact our dedicated Support Team at orders@jacksonvaughn.com with your order number (found on your order confirmation email) and we'll help to initiate a return or exchange.