How to Return
To return or exchange an item, please contact firstname.lastname@example.org. Put either Return or Exchange in the subject line. In the body of the email, have the name of the item as found on packing slip. Also include the reason for return, and if you would like to make an exchange, include the item or items of similar value that you'd like to exchange your item for. We hope to resolve any and all issues as quickly as possible to ensure customer satisfaction.
Full Priced Goods
If you are not completely satisfied with your purchase, you may make a return within 7 days upon delivery of your online order to receive a full refund of any full priced product.
To receive a return or exchange, all products must be in original packaging and unused.
Damaged Goods- All claims for damages must be reported to Jackson Vaughn within 48 hours of receipt of merchandise. Providing supporting photos/documentation is required for all damages. After a review of your request, we will either replace the damaged / missing goods or process a refund to your card. Only the exact items from the original order can be replaced.