FAQ

Below FAQ are some common concerns of our customers before purchasing a Jackson Vaughn Candle.
If you have other questions, please just send it to orders@jacksonvaughn.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24-36 hours!

ORDERING AND PRODUCTS

Jackson Vaughn candles are hand poured and packaged in TX, USA.

 Our candle formula is a blend of soy wax and a small amount of paraffin wax to enhance the fragrance throw, a combination of natural and perfume grade synthetic oils, and 100% natural cotton wicks. Our candles are free of Phthalates and Parabens.

When you burn, allow the candle wax to melt to the edges of the glass every time to prevent tunneling. This is especially important during your first burn!

Yes! You can find them on our website under “Goods and Accessories.

Yes, in your shopping cart under the checkout tab, click “view cart/add gift note”. Then click “Add virtual gift message

SHIPPING AND RETURNS

All of our orders are handpicked and packaged, so we'll let you know as soon as your order ships, which is normally within 1-2 business days. Once your package is picked up by our carrier, transit times typically range between 1-5 business days, depending on delivery destination. You will receive a confirmation email when your label is created.

Unfortunately, we do not ship internationally at this time.

Yes, at checkout you can select an expedited shipping option from the dropdown menu.

The tracking status may take 48 hours to update once the order has been processed and the shipping label created. If you haven't received an update after 48 hours, please reach out to our Support team at orders@jacksonvaughn.com and we'll be happy to help you look into it.

All returns must be processed within 30 days of receiving the order. If you are not 100% satisfied with your Jackson Vaughn order, please contact our Support team at orders@jacksonvaughn.com with your order number (found on your order confirmation email) and we’ll help to initiate the return.

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